Questions and Answers

No, all you need is an email address and a telephone number. It's recommended to create an account to keep track of your orders, but you can complete an order as a guest and create an account later.

Placing an order on www.tavantijewels.com is easy

Choose a category from the navigation menu. Select the desired piece of jewelry and click "Buy Now". After adding all the products you wish to receive to your cart, you can complete your purchase. Log into your account or, if you don't want to create one, proceed to checkout as a guest. Enter your details, your delivery address, a telephone number, choose the payment method and complete your order. Once the payment is completed you will receive an order confirmation that will be carefully packaged and shipped. We will update you by e-mail once yhe shipment is completed.

The Tavanti Jewels website accepts payments via major credit cards, Paypal and bank transfer.

You can cancel an order or request a change before the order is prepared and delivered to the courier. To do so, you must notify our customer service in writing of your request for modification or cancellation. It is not possible to add items to an existing order, but you can place a new order for any additional pieces. You can find more information in our returns policy.

We want to provide the best service to our customers and allow them to immediately buy the most requested models, and because these products are exclusive and available in limited quantities we do not offer the possibility to make reservations and pre-order the products.

Our offer is completely handcrafted. Tavanti jewels are designed and produced in Italy, in our atelier in Arezzo, in the heart of Tuscany. Tavanti gold jewelry collections are designed by our internal designers and take shape from the expert hands of our master goldsmiths who are able to create unique jewelry, combining Italian tradition with the most innovative and modern techniques.

All the products on sale on www.tavantijewels.com are accompanied by a certificate of authenticity; Tavanti jewels are covered by one year guarantee for manufacturing defects from the date of shipment.

Shipping is free worldwide. Tavanti wants to offer you the best service and for this we rely on the best couriers, with a service that includes insurance on theft/loss of the product.

We want you to get your jewelry as soon as possible. That is why we ship all orders within 48 hours of payment confirmation. Delivery times vary depending on the country of destination of the goods.

Delivery takes 2-10 working days, depending on the destination. Tracking information will be provided by email 24 hours after shipment.

If your order is destined within the European Union you will not have to pay additional taxes and duties. All applicable taxes and duties are included in the final purchase price of your order. If your order is destined outside the European Union, we will exclude all import duties and taxes from the purchase cost. As a consignee, you will instead have to pay them directly to the courier to clear your order from customs on arrival. We inform customers in the United States of America that Tavanti does not collect sales or use taxes. Your purchase may be subject to sales or use taxes, unless your state is exempt from these taxes. Many states require a sales/use tax return at the end of the year for taxable purchases that have not been taxed (including Internet purchases) and payment of tax on the use of those purchases. For further details, please contact your local customs office/competent tax authority

We offer a free return service and we guarantee a full refund for all items that are returned to us within 14 days from the date of delivery, subject to the conditions set forth in the terms of sale of the site. To create a return follow the instructions in the returns and refunds section.

Simply follow these steps to prepare your return: 1. Place all unwanted items with the original packaging inside the protective box and leave them open until the driver has checked the contents.

2. Attach the return label and a signed copy of the return note to the outside of the package. Please do not attach any label on the signed box.

Simply follow the "Forgot your password" link on the website on our login page and enter your email address. You will receive an email to reset your password.

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